Hospital Access Management – March 1, 2021
March 1, 2021
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Patient Access Staff Also at Risk for Burnout
Some red flags include increasing use of leaves and absenteeism and more complaints to management. It is up to leaders find creative ways to help registrars de-stress.
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Price Shoppers Want Information, But Some Kindness Doesn’t Hurt, Either
When patients call, it is not just a dollar amount that is at stake. It is a chance for patient access to give a good first impression of the hospital and ease fears about upcoming care.
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Fine-Tuning Techniques for ‘Shoppable’ Services
To be successful with price transparency, hospitals should consider an end-to-end view of the patient’s financial journey as opposed to focusing only on one point in time.
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‘Valid’ Insurance Offers Little Coverage, Few Benefits
Certain patients present with valid insurance cards, but what they do not realize is their health plan covers next to nothing. Employers may offer limited benefit plans, but employees do not realize those options only cover a small dollar amount.
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Rural Hospitals Automating Revenue Cycle: A Little Goes a Long Way
For rural hospitals, even minor increases in automation can lead to dramatic revenue cycle outcomes. Read on to learn about two examples of how implementing even a single tool can produce a big return on investment.
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Coping with Aftermath of COVID-19 Reimbursement Changes
Health plans issued many waivers during COVID-19 — for authorizations, for copays, and for telehealth. But patient access departments soon found the devil was in the details, with varying time frames and stipulations all coming into play. The result: A flood of denied claims. Learn how registrars are starting to sort through the mess.
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COVID-19-Specific Codes Can Maximize Reimbursement
As many hospitals continue managing COVID-19 patients, six new ICD-10 codes will help facilities obtain reimbursement.
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The Mystery of COVID-19’s Financial Impact
The revenue cycle impact is going to vary, depending on many factors. Short- and long-term evaluations of the COVID-19 pandemic impact are necessary to make sound conclusions and determine any future actions/directions.
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Revenue Cycle Staff Needs Education on Cures Act
Starting April 5, patients must be able to access all the health information in their electronic medical records without delay, as required by the ONC Cures Act Final Rule. Most organizations will be able to leverage their existing technology to make records available to patients. Revenue cycle departments will need to review scripting to ensure it aligns with the new rules.
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Lessons Learned from Overturned $4.3 Million HIPAA Penalty
A covered entity’s victory over proposed penalties from the Department of Health and Human Services was good news for those responsible for HIPAA compliance, showing that good faith efforts and a willingness to fight the allegations can pay off.
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OCR Audit Findings Show Where to Focus HIPAA Compliance
Implementing a good security program with risk analysis, security practices, and risk mitigation can be a safe harbor from penalties.