Hospital Access Management – November 1, 2017
November 1, 2017
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Upfront Collections Increased by $3 Million With Preservice Financial Clearance Process
With a preservice financial clearance process, Cox Health increased annual point-of-service collections to $1.4 million from $800,000; Texas Health Resources’ collections rose from $8 million to $11 million.
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Have Plan B for Unexpected Call-outs: Reduce OT
If registration areas are understaffed during peak volumes, patient care, registration quality, and customer service all suffer.
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Cross-training’s True Return on Investment: A Better Patient Experience
Cross-training registrars improves patient satisfaction with shorter waits and improves employee satisfaction with opportunities to advance.
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Trust Patient Access Employees With These Important Projects
Patient access employees appreciate being asked to participate in projects, and the department benefits from their feedback.
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‘Floater’ Reduces OT and Burnout
About 150 hours a year in overtime is no longer needed in the patient access department at one facility because of a new “floater” position created several years ago.
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Too Many ‘John Does?’ Tighten Processes for Unidentified Patients
Unidentified patients pose safety concerns because of the possibility of duplicate medical record creation and patient misidentification. Several approaches may help minimize safety concerns.
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Avoid Lost Revenue Caused by Insurance Eligibility Mistakes
Patient access staff can interpret responses from insurance eligibility software incorrectly, causing lost revenue. This article provides tips to help prevent mistakes.