Hospital Access Management – March 1, 2017
March 1, 2017
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Patient Access Staff Working from Home Becomes Winning Strategy
Leaders report improved productivity, higher employee satisfaction.
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EDs Dread Questions About Cost of Care
New process connects patients and financial counselors.
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If There’s a Lack of Engagement, Try Creating a Patient Access Council
Staff wanted recognition, communication, and challenges.
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A Single Productivity Metric for All Patient Access Areas
Registrations require varied amounts of time and effort.
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Patient Access Leaders Share Best Collections Training Methods
While making rounds in the department, patient access managers at Kadlec Regional Medical Center in Richland, WA, often heard patients claim they already paid a deductible or that they were overcharged for past services.
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Is Candidate a Gem or a Disaster for Patient Access Departments?
Résumé and recommendations only go so far.
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About to Hire Registrar? Ask Future Colleagues to Weigh In First
Peers notice things managers don’t.
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Presence Settlement Shows Need for Timely Notification When Breach Occurs
For the first time, a healthcare provider is settling a HIPAA violation based on failure to quickly report a breach.
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USB Drive Containing ePHI Stolen
The Office of Civil Rights recently announced a HIPAA settlement based on the theft of a USB data storage device with unsecured electronic protected health information.