Hospital Access Management – February 1, 2017
February 1, 2017
View Issues
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Patients Expect ‘Self-service’ Registration Capabilities
However, be careful to avoid delivering an outdated experience.
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Is Patient Access Staff Absent from Certain Hospital Committees?
Department should not be without a voice in critical decision-making.
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Meet 99.9% Accuracy Goal, Watch Denials Plummet
Patient access focuses on “clean claim” metric.
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ED Registration Processes Can Trigger Litigation Against Hospital
Registrars’ involvement in clinical decisions is legal land mine.
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Payers Want Up to 14 Days to Review Authorization Requests
Timeframe is “huge challenge” for financial clearance.
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Identify Unrealistic, Problematic Wording in Payer Contracts
Patient access is in best position to pinpoint problems.
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Auth-related Denials Are Major Focus; More Full-time Employees Needed
Patient access seeing “marked increase” in denied claims.