Hospital Access Management – August 1, 2016
August 1, 2016
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Access Copes with Mass Shooting — Fine-tune Processes for Disasters
The patient access team at Orlando Regional Medical Center was informed a mass shooting had occurred only 10 minutes before patients started arriving.
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Prepare Your Patient Access Areas For Challenges that Come after a Disaster
Patient access will face these challenges in the aftermath of mass shootings or other mass casualty incidents:
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Members of the Patient Access Department Are ‘Most Exposed and Most at Risk’
Richard Sem, CPP CSC, president of Burlington, WI-based Sem Security Management, has performed security and violence management assessments at dozens of hospitals and clinics. Thirteen of the assessments were done after “active shooter” incidents occurred.
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Look for Early Warning Signs of Violence
A patient, family member, or visitor who may be becoming violent might exhibit physical signs, according to Michael S. D’Angelo, CPP, CHPA, director of security at South Miami (FL) Hospital, who developed a program titled “Healthcare Workplace Safety: Recognizing and Responding to Aggressive Behavior.”
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Patient Access Staff Needed to Register Patients in Aftermath of Mass Shooting
Only a handful of registrars were on hand at 1 a.m. when the first victims arrived at University of Colorado Hospital on the night of the July 2012 mass shooting inside a movie theater in Aurora, CO.
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Top Challenges for Access after CO Mass Shooting
Here are some of the challenges patient access faced on the night of the 2012 mass shooting inside an Aurora, CO, movie theater:
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‘Overwhelming’ Media Attention Placed on Hospital after Shooting
After a 2012 mass shooting occurred inside a movie theater in Aurora, CO, University of Colorado Hospital experienced an “overwhelming” amount of media interest from news outlets across the nation and around the world, recalls spokesperson Dan Weaver.
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Does HIPAA Apply in Disasters? Registrars Can Say More Than They Realize
A frantic woman runs up to an ED registrar after a mass shooting to ask, “Is my son here?” Many registrars believe that if they answer this simple question, it’s a violation of the Health Insurance Portability and Accountability Act. This belief isn’t correct, says Kirk J. Nahra, JD, an attorney specializing in healthcare compliance at Wiley Rein in Washington, DC.
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What Can Members of Patient Access Staff Disclose to Law Enforcement?
Jeffery Young, CHPA, CPP, president of the International Association for Healthcare Security & Safety, says a patient’s protected health information can be disclosed to law enforcement without the individual’s signed Health Insurance Portability and Accountability Act authorization in these situations:
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How to Respond to Clinicians’ Complaints About Delays in Registration
“How come you are asking so many questions? I need you to register this person now!” While well-meaning, such statements made by clinicians often are unfounded.
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Medicaid Expansion Report Issued
The Department of Health and Human Services has issued a report summarizing previous research on how the expansion of Medicaid eligibility under the Affordable Care Act has made healthcare more accessible and affordable for eligible low-income adults.