Hospital Access Management – July 1, 2016
July 1, 2016
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Don’t Lose Your Best Registrars To Competitors: Justify More Pay
Is another hospital, or another department, offering an experienced registrar more money? If so, patient access leaders face an uphill battle.
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Obtain Pay Increases, or Offer Incentives
Are you meeting with human resources staff to justify pay increases for patient access? Lauren Delpino, manager of the Patient Service Center at Chester, PA-based Crozer-Keystone Health System, offers these two “talking points”:
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Staff Members Asked For, and Received, More ‘Face Time’ With Managers
The most recent employee satisfaction survey at Hennepin County Medical Center in Minneapolis, MN, revealed that patient access staff wanted more communication from management.
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Will Your Best Registrar Jump at a Job Offer, Or Will the Registrar Think Twice Before Leaving?
When an experienced registrar gave notice to her supervisor, Mike Potter, he learned it was only because of money.
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Give Employees ‘Face Time’ With Your CEO
Most registrars have never met hospital higher-ups personally. This meeting might be just the thing they need to feel more connected to the organization.
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How ‘Engaged’ Are Your Registrars, Really? Face-To-Face Conversations Say More Than Surveys
At Boston-based Tufts Medical Center, an organization-wide survey on employee engagement is conducted every three years. The information assesses how enthusiastic and involved people are with their jobs, but its usefulness to patient access leaders is somewhat limited.
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Easy Ways to Get Registrars to ‘Engage’
Stephanie Colwell, MBA, CHAA, patient access manager at South Seminole Hospital in Longwood, FL, sets out to learn what motivates individual employees. Next, Colwell helps them achieve their career goals.
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Access Leaders Share Proven Morale Boosters — Make Your Department Irresistible to Employees
At Howard County General Hospital in Columbia, MD, the patient access department’s turnover rates remain too high, Carole L. Sraver, director of patient access, acknowledges.
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3 Top Ways to Boost Morale
Frequent voluntary turnover has a negative impact on employee morale, productivity, and company revenue, warns Rosie Avila Reeve, a patient access scheduler at Tucson (AZ) Medical Center.
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Oregon Hospitals Offer Cost Estimates Within Three Days
The Oregon Association of Hospitals and Health Systems in Lake Oswego announced that every Oregon hospital can provide a cost estimate for hospital services for a scheduled procedure within three business days.