Hospital Access Management – April 1, 2016
April 1, 2016
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Cyberattack Would be a Disaster for Access
What if a cyberattack forces registrars to revert to paper processes for days?
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Lessons learned from unscheduled downtime — Data inaccessible for up to 10 days
During Hurricane Katrina, all organizations in the area had “tremendous challenges” with registration, says Stacy Calvaruso, CHAM, system director of patient access for LCMC Health in New Orleans.
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Did registrar warn patient about long ED wait time? It could violate EMTALA
“You are welcome to wait, but it may take the doctor several hours to get to you. We won’t be nearly this busy in the morning!”
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ED registration practices led to EMTALA problems
Here are some practices in emergency department registration areas that Gina Greenwood, JD, an attorney at Atlanta-based Baker Donelson, has seen come up in alleged violations of the Emergency Medical Treatment and Labor Act:
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Avoid EMTALA woes: Keep registration in the emergency department ‘clear and simple’
To comply with the Emergency Medical Treatment and Labor Act, patient access leaders at Wall Township, NJ-based Meridian Health keep the emergency department registration process “clear and simple,” says access services trainer Donna J. Roettger, CHAA.
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Registrars call police about patient’s suspicious ID
Recently, a patient was arrested after clinic staff at Houston, TX-based Memorial Hermann Hospital called local law enforcement because she allegedly presented with a suspicious driver’s license. The incident led to protests by immigration rights groups and triggered an investigation by the Department of Health & Human Services’ Office for Civil Rights.
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Registrars connect patients in the ED to primary care physicians
Is your emergency department waiting room filled with patients who could be better served at a primary care physician’s office? In May 2015, registrars at Inova Fairfax Hospital in Falls Church, VA, took on a new role of connecting some ED patients with primary care physicians.
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Career ladder convinced 35 employees to stay in patient access roles
Emergency department registrars were given new positions handling medical necessity appeals and insurance verification. A surgery center registrar is now an insurance specialist. An ambulatory surgery registrar is now a financial counselor.
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Career ladder requires these patient access skill sets
Here are the skill sets required for each level of the career ladder at Navicent Health, based in Macon, GA: