Hospital Access Management – April 1, 2007
April 1, 2007
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Amidst chaos from tornado, 'everybody worked together'
When admitting and registration supervisor Tammy Wellons entered Sumter Regional Medical Center in Americus, GA, just minutes after a tornado ripped through the 143-bed facility, her first impression was that it looked like a scene from a horror film. -
Tired of 'reactive' stance? Emphasize the good you do
A turning point in Michael Friedberg's tenure as patient access director at an inner-city, multi-hospital system came when he "got fed up" with the reactive management style. -
How accurate are patient satisfaction surveys?
When it comes to quality assurance in the customer service arena, those patient satisfaction surveys that have become ubiquitous in health care may not be providing accurate feedback, suggests Michael Friedberg, FACHE, CHAM, a manager with Besler Consulting in Princeton, NJ. -
Access, CM functions overlap for patient needs
The clinical expertise of case management is increasingly being used in the access process, and in the next five years many of the functions of the two disciplines will be consolidated. -
'Cognitive load' increasing for health care workers
Something called "cognitive load" or "cognitive work" is the centerpoint of some of the latest thinking on the way people process information and do their jobs. -
'Patient portal' designed for elderly patients
A University of Arkansas for Medical Sciences (UAMS) project that began with the Center on Aging identifying a need to communicate better with elderly patients has become an ambitious Internet initiative encompassing the entire campus. -
News Brief: Cost biggest barrier to health IT adoption
Hospitals continue to accelerate their use of health information technology, with 68% reporting that electronic health records had been fully or partially implemented as of fall 2006, according to the American Hospital Association's second annual survey of hospital health IT use.