Hospital Access Management – December 1, 2006
December 1, 2006
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Patient flow team follows ED admits from first encounter to discharge
At Forsyth Medical Center in Winston-Salem, NC, patient flow representatives begin working to positively impact a patient's experience the moment he or she enters the emergency department (ED), says Kirsten Royster, MPA, director of patient access. -
Job processes for patient flow representative
Following is a summary of the major job processes of the patient flow representative job at Forsyth Medical Center in Winston-Salem, NC. -
How often is too often to ask for data update?
In the precarious world of checking information for patients who have been to their facility before, hospitals often juggle two important considerations: data integrity and customer relations. -
Proper tools needed for collections work
The right combination of people, process, and technology is particularly crucial when it comes to managing collections and charity care procedures. -
SHHH takes NY hospital 'back to the basics'
To enhance patients' satisfaction levels -- not to mention their ability to rest and heal -- Montefiore Medical Center in Bronx, NY, has gone "back to the basics," says Elodia Mercier, RNC, MS, ANM, administrative nurse manager. -
Survey: LEP programs lack resources, funding
While 80% of hospitals frequently treat patients with limited English proficiency (LEP), only 3% receive reimbursement for providing translation and interpretation services. -
News Briefs
U.S. hospitals provided $28.8 billion in uncompensated care in 2005, up from $26.9 billion in 2004.