Hospital Access Management – July 1, 2008
July 1, 2008
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Registration process taking too long? If it's more than a minute – it is
"It's a constant struggle." Reducing door to doc times in the emergency department, that is. And though Iowa has traditionally ranked among the top three states for low ED wait times in Press Ganey reports, it still faces the never-ending challenge all EDs face: managing overcrowding, wait times, and patient satisfaction. -
'Show me the money:' Hiring, retaining coders
"Spoil 'em rotten, pay 'em lots of money, let 'em do what they want, and then cut their throats if they don't give you what you need." -
Reimbursement: How care for illegals may change
Reimbursement for care of illegal immigrants could take a big hit as of Sept. 30, 2008 not great news as talk of health care costs, caring for the uninsured, and concern about insurance coverage become more rampant. Lobbyists are taking the issue on now, as hospital administrators, associations, and congressional leaders hit Washington, DC. -
Guest Column: 'Not just another smile' Making registration work
Entering the ED, my main goal was the well-being of my son. However, working in the health care revenue cycle industry, I was curious to see how this particular ED, which is part of a major hospital system in a large metropolitan area, would handle processing my information and asking for payment. -
How does a registration department change to meet these increasing consumer demands?
Work flow and business processes must drive change. Whether the process evaluation is driven internally or externally from consultants, it is the critical factor for long-term viability and success. -
Deloitte survey finds key consumer characteristics
A recent survey by Deloitte reveals that U.S. consumers still perceive a technological gap in the health care industry and want more personalized care. Using a web-based questionnaire, 3,031 adults age 18 and older were surveyed. -
News Briefs: HHS launches first national ad campaign
Promoting its Hospital Compare web site, the Department of Health and Human Services launched its first ever national advertising campaign, kicking it off in 58 major newspapers on May 21. The campaign cost $1.9 million.