ED Legal Letter – August 1, 2016

August 1, 2016

• No Margin, No Mission

  Whether based on strong evidence or not, it is believed that experience of care drives market share and that market drives the bottom line.

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• Don’t View Patient Complaints as Annoyances

  Unsolicited complaints are ‘nuggets of gold’ and valuable risk reduction tools for EDs.

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• Give Unhappy Patients Chance to Air Concerns

  This could help the hospital avoid a lawsuit.

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• Is ED Patient Unhappy With ED Care?

  Or is an unexpected bill the real problem?

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• Follow-up Text or Email Might Prevent Malpractice Suit

  One hospital has reduced its malpractice risks with this simple practice.

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