ED Management – July 1, 2011

July 1, 2011

• EDs credit drills, community engagement with helping them manage casualties from tornado crises

  Weather forecasters had much of the Southeast on high alert for dangerous storms on Wednesday, April 27, but the clinical and administrative staff at Cullman Regional Medical Center (CRMC) in Cullman, AL, got a particularly vivid view of what these storms were capable of at about 3 o'clock in the afternoon.

  Read more about EDs credit drills, community engagement with helping them manage casualties from tornado crises - ED Management – July 1, 2011

• ED revamp: Team approach to care reduces errors, boosts patient and clinician satisfaction

  In 2008, there was plenty of evidence that things weren't working very well in the ED at St. Vincent's Medical Center in Bridgeport, CT. The leave-without-being-seen (LWBS) rate was at 5%, the average wait time to see a physician was over two hours, patient satisfaction was in the single digits, and the hospital recorded eight serious safety events in that one year alone.

  Read more about ED revamp: Team approach to care reduces errors, boosts patient and clinician satisfaction - ED Management – July 1, 2011

• With patient satisfaction under increasing scrutiny, consider patient callbacks

  With Medicare's new value-based purchasing (VBP) program set to begin impacting payments to most acute-care hospitals in October 2012, providers have been put on notice that the fee-for-service payment methodology is being gradually replaced by payment formulas that reward quality.

  Read more about With patient satisfaction under increasing scrutiny, consider patient callbacks - ED Management – July 1, 2011