Speedy Response to Concern During Daily Safety Call
March 1, 2024
The daily safety call at Luminis Health Anne Arundel Medical Center in Annapolis, MD, often identifies issues that need attention. Some problems take a while to address, but others can be resolved quickly.
Christine Frost, RN, MSN/MBA, NEA-BC, chief nursing officer and vice president, offers this example:
The hospital had been undergoing construction in the main lobby area where most community members arrive and where staff enter for their shifts. There have been many planning meetings with the facilities team, safety and security, and the construction company about how to minimize disruption. Hospital leaders thought they had checked all the boxes.
Once the construction phase began, it became apparent that a few things had been overlooked. In a daily safety call, attendees expressed concern that both visitors and staff were struggling to understand how to safely enter and exit the building.
“We were able to quickly change the signage and change some of the elements around the construction in order to make sure that people could easily access the building. If we had waited for a committee meeting, it would have taken some time,” Frost explains. “But because it was raised in that moment, somebody said they would go out immediately after the safety call and add some additional signage so that it’s less confusing for our employees and less confusing for patients and visitors coming into the building. That’s a rapid response.”
The daily safety call at Luminis Health Anne Arundel Medical Center in Annapolis, MD, often identifies issues that need attention. Some problems take a while to address, but others can be resolved quickly.
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