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Putting the "know" before the "why" for patient access employees was the focus at Stevens Hospital in Edmonds, WA, during implementation of its procedure for distributing the revised "Important Message From Medicare," says Evita Armijo, patient access manager.
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When it comes to the crucial arena of charge capture — making sure that providers are paid at the appropriate level for all services rendered — it's all about "the right charges and the right resource putting the charges in," says Gala Prabhu, a New York City-based senior manager for Accenture.
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A recent announcement by the Centers for Medicare & Medicaid Services (CMS) that it will no longer pay for care required because of hospital error has implications for patient access.
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Education challenges faced by the organizers of a pilot project in Nogales, AZ, aimed at emergency department (ED) "frequent flyers" involved secondary gains experienced by patients who didn't participate and the cultural phenomenon known as "yes means no."
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Cell phones replaced land-based pagers at Richland Hospital in Richland Center, WI, when the area was hit by severe storms and flooding in late August.
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Cultural understanding yields patient safety dividends
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It's well accepted that a key strategy for improving population health is for people to adopt healthier lifestyles. Is there anything state governments can do to encourage citizens to live healthier?
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Responses to the Common-wealth Fund's 2006 Health Care Quality Survey demonstrate the importance of having stable insurance, a regular health care provider, and a medical home for improving health care access and quality among vulnerable populations.
