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By involving patients and family members in the treatment plan and discharge process before they are admitted to the hospital for treatment, the staff at Moffitt Cancer Center in Tampa, FL, within a five-month period of time decreased length of stay by almost two days and achieved a 7% increase in the number of admissions involving hematology patients.
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As emergency department case manager, Janeice Garrison, RN, MSN, BC, sees herself as the "point guard" for the hospital in a large, mostly rural area where the population is growing by an average of 22.4% a year and the percentage of uninsured, undocumented, and homeless patients is increasing.
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A robust emergency department case management program is becoming essential as hospitals struggling with capacity and payer sources clamp down on inappropriate admissions, says Toni Cesta, RN, PhD, FAAN, senior vice president, operational efficiency and capacity management at Lutheran Medical Center in Brooklyn, NY.
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Through a series of initiatives aimed at increasing patient throughput, Bay Medical Center in Panama City, FL, has lowered its average discharge time by two hours.
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Is a patient's account uncollectible? Is your self-pay patient eligible for financial assistance? Both of those scenarios are becoming more common due to the recession and if the answer to either of those questions is "yes," you should know sooner rather than later.
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Researchers predict that by as early as 2010, there could be a shortage of 1,300 general surgeons.
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You might think that with a surgical-site infection (SSI) rate of 0%, you could rest on your laurels, but that's not the attitude of the quality professionals and staff members at Hawaii Medical Center East in Honolulu. Despite achieving such a "perfect" score, they decided to dig deeper and find additional ways to improve.
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Question: Over the past eight months, we have noticed a huge drop in collections from our patients' copay insurance. We are struggling as a result of this cash flow issue. How are others dealing with this dilemma?
