Customer service is the number one skill for patient access applicants, according to patient access leaders.
It shows how they really feel about the job
Number of uninsured adults drops to 15.9%
Helping patients obtain financial assistance in the form of Medicaid has clearly gotten more complex for patient access areas, as a result of the Affordable Care Act (ACA).
Using preceptors to train patient access employees results in improved morale, more teamwork, and increased success of new hires.
Patient access employees need to convey to patients that the hospital is willing to work with them on payment for services, but that a partnership is expected.
