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Michael S. Friedberg, FACHE, CHAM, director of patient access services at Apollo Health Street and author of Staff Competency in Patient Access, offers this nugget of truth about management: "If employees feel you'll do anything for them, they'll do anything for you, regardless of pay scale."
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Self Regional Healthcare in Greenwood, SC, decided it needed to do something about its billing statements. In response to consumer feedback and a year of planning, the hospital went live on July 21 with its "more friendly" billing system.
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We have had a cash up-front program at Mary Rutan Hospital since 1993. Since education is one of the keys to successful up-front collections for both patients and staff we have developed many training aids.
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Under a new policy instituted in May 2008, patients in the ED at Metro Health Medical Center in Cleveland who have minor ailments must now pay part of their bill before being treated or be referred to one of MetroHealth's 16 clinics in the area. They are guaranteed an appointment within 72 hours.
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The ED at Metro Health Medical Center in Cleveland began considering a new policy for patients with minor ailments about two years ago, recalls Charles L. Emerman, MD, chairman of the department of emergency medicine. "Our ED was designed for 100,000 patients a year, and it had become apparent we were going to hit that fairly quickly," he explains.
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While a recent study in the Annals of Emergency Medicine showed that English-speaking adults often have difficulty understanding physicians' instructions, patients who don't understand English present an additional challenge for ED managers.
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When your average employee is making $12 an hour, you face distinct and unique challenges.
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Which is the correct antibiotic? It's an increasingly complicated question for ED physicians, and presents significant liability risks.
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A growing number of hospitals are allowing patients to view their own medical records electronically. Does this increase liability risks for emergency physicians?
