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Following is a summary of the major job processes of the patient flow representative job at Forsyth Medical Center in Winston-Salem, NC.
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The right combination of people, process, and technology is particularly crucial when it comes to managing collections and charity care procedures.
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While 80% of hospitals frequently treat patients with limited English proficiency (LEP), only 3% receive reimbursement for providing translation and interpretation services.
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At Forsyth Medical Center in Winston-Salem, NC, patient flow representatives begin working to positively impact a patient's experience the moment he or she enters the emergency department (ED), says Kirsten Royster, MPA, director of patient access.
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In the precarious world of checking information for patients who have been to their facility before, hospitals often juggle two important considerations: data integrity and customer relations.
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To enhance patients' satisfaction levels -- not to mention their ability to rest and heal -- Montefiore Medical Center in Bronx, NY, has gone "back to the basics," says Elodia Mercier, RNC, MS, ANM, administrative nurse manager.
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U.S. hospitals provided $28.8 billion in uncompensated care in 2005, up from $26.9 billion in 2004.
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Major revisions to the Centers for Disease Control and Prevention (CDC) guidelines for HIV screening are either a boon to the task of identifying the 250,000 Americans who carry the virus but don't know it or a blow to patient autonomy and privacy.
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New York has become the latest state to enact a law requiring hospitals to provide language assistance, or translators, to patients with limited English proficiency specifically, translators who are not family members, friends, or hospital staff unskilled in translating.
