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Patient access departments are revamping processes for patient identification to protect the integrity of the medical record, prevent fraud, and decrease duplicate medical records.
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The switch to ICD-10 puts more emphasis on front-end processes, due to more specificity in coding and payer requirements.
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There is no mystery about how patient access employees are evaluated at Littleton (CO) Adventist Hospital.
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Understaffing can decrease collections and increase wait times.
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In June 2013, Memorial Hermann Health System in Houston, TX, implemented palm scanning technology in outpatient registration areas at one of its hospitals.
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Give staff flexibility and ample notice.
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Patient access departments are making staff evaluations more objective by using actual numbers such as collection totals and consent audits.
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