How to improve account management
- Provide full-service financial counseling for inpatients, observation, and outpatients >$1K, or outpatients with multiple accounts (includes program approvals, payment arrangements and insurance finds)
- Eliminate account handoffs from vendor to financial counselors, to PRVC, to Patient Accounts, to vendor
- Use best practice self-pay management procedures, flowcharted for Patient Access and for vendor
- Back-fill OhioHealth staffing resources with vendor
- Manage all account handoffs to vendor
- Stop patient shopping. Single self-pay discount policy followed by all entities
- Financial counselors monitor account quality for all Patient Access and vendor accounts
- Handoffs to vendor include: out-of-county patients, disabilities, illegal aliens, discharged patients, nights/weekends/emergency department patients that we currently miss, and all accounts still needing work after 45 days
- All vendor contracts summarized into one OhioHealth document
- Standardized eligibility pricing for all facilities
- OhioHealth to "Authorization to Represent" documents signed at registration
- Weekly/monthly meetings and reports from vendor
- Quarterly review of vendor pricing structure written into contract
- Expected results — overall net patient revenue increase through qualification of Medicaid or HCAP/Charity
Source: OhioHealth, Columbus, OH.
OhioHealth in Columbus, OH offers these 14 tips for improving account management.
Article Limit Reached
You have reached your article limit for the month. Subscribe now to access this article plus other member-only content.
- Award-winning Medical Content
- Latest Advances & Development in Medicine
- Unbiased Content