Eight keys to using midlevel providers

Here are eight keys to successful use of midlevel providers:

1. Develop protocols that clearly set out what type of patients are referred to what type of provider.
2. Set up a triage system to make sure your protocols are followed.
3. Have a professional, such as an RN, handle your telephone triage.
4. Make sure the midlevel providers you hire are graduates of a fully accredited program.
5. Check all references for potential employees, and look at the average number of patients they see each day.
6. Make sure the midlevel provider wants to fulfill the primary role you establish, such as treating patients or education.
7. Set up formal policies and procedures for follow-up and review.
8. Check with each of your payers to make sure you follow the proper procedures on claims for midlevel provider services.