PAS teams use patient-focused care principles
In establishing its multi-function patient administrative services (PAS) teams, which are based on patient units and oversee accounts from preadmission to post-discharge, UCLA Medical Center used the following patient-focused care principles:
• Simplify work whenever possible.
Reduce the complexity of the paper and communication work flow.
• Reduce duplication of effort.
Identify the primary goals and tasks and assign them to one area and team.
• Provide a consistent and positive interface for all customers, including:
patients;
physicians;
review agencies;
patient caregivers;
billing services.
• Improve point of service.
Move the worker closer to the work.
• Be flexible.
Have enough flexibility to tailor the team to each unit’s model of care.
• Avoid rework.
Do it right the first time to avoid corrections later.
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