Best Practices Focus Group Grading Criteria
Grading scale: A = best. F = worst.
Cost: The impact the "enabler" has on department and/or hospital economics. Note: "Sus-tainable payback" means that cost savings or additional income will exceed the expense (equipment, supplies, personnel, space) not just at implementation but throughout the foreseeable future.
A Sustainable payback within the first 90 days after implementing.
B Sustainable payback will take 91 days to six months.
C Sustainable payback will take 6 months to one year.
D Sustainable payback will take between one and three years.
F Sustainable payback will take more than three years or may not occur.
Quality: The impact the enabler has on meeting or exceeding customer requirements.
A Significantly increases customer satisfaction, patient outcomes, and/or accuracy.
B Increases customer satisfaction ONLY.
C Neither increases nor decreases customer satisfaction, patient outcomes or accuracy.
D Decreases customer satisfaction ONLY.
F Decreases patient outcomes or accuracy.
Speed: The impact the enabler has on the elapsed time of the process.
A Reduces process elapsed time by 85% or greater.
B Reduces process elapsed time by 10% to 85%.
C Has no impact on process elapsed time.
D Increases process elapsed time by up to 10%.
F Increases process elapsed time by 10% or greater.
Overall: The probably impact of the enabler on overall improvement of the process.
A This enabler is worthwhile, has a high probability of success, and is basically a "DO NOW" idea.
B This enabler is worthwhile, but it may encounter resistance; however, it is still worth implementing.
C This enabler is worthwhile, but the benefits don’t outweigh the burdens.
D This enabler may be a "disenabler," and one should consider discontinuing it.
F This enabler IS a disenabler stop doing it NOW!
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