Patient-Focused Care and Satisfaction 1999 Index
December 1, 1999
Patient-Focused Care and Satisfaction 1999 Index
Cost Savings
Hospitalist program saves money, improves satisfaction, OCT:109
ICP hands off to CM, OCT:120
Survey shows hospitals keeping costs down, MAR:34
Departmental Redesign
Chest pain units save lives, MAR:36
Creativity catches on with ED staff, FEB:23
ED slashes treatment time for heart attack drugs, MAR:30
How to spot initiatives headed for disaster, JAN:3
Internet check-in on the horizon, NOV:129
New dictation system cuts report time in ED, FEB:18
Set up one-stop preadmission department, OCT:115
Spoken menus, palm top computers help nutrition staff, MAR:25
Streamline your pre-op, OCT:116
Visual triggers promote continuity in rehab department, FEB:22
Disease Management
Aortic valve sclerosis linked to AMI, OCT:119
Award-winning disease management program cuts costs, APR:37
CHF patients do better with cardiologists, NOV:126
CHF valve repair supplants replacement, APR:46
Don't give up on difficult rehab clients, JAN:12
Guideline for Alzheimer's, SEP:104
Help for treating Alzheimer's, SEP:103
Managed care looks at CHF anew, NOV:127
New angina guidelines, AUG:96
New aorta patch is promising, AUG:95
New depression program, SEP:106
New test may predict SCD risk, AUG:94
New treatment for CHD, AUG:96
Routine angiograms for PTCA, MAY:59
Sample referral and admission requirements, APR:38
T-graft technique helps in bypasses, AUG:93
Web site for cardiac protocols launched, MAY:58
Facility Changes
Do you need a wayfinding program? JUL:76
Ergonomics programs cut workplace injuries, APR:43
Keeping young patients calm in the ER, DEC:140
Key points in reducing patient handling injuries, APR:44
Legal/Professional Issues
Alert on reprocessed endoscopes, NOV:131
Are you ready for a Columbine? JUN:72
CDC looks for resistant staph, OCT:120
Cultural competence for nurses, MAY:60
ED managers can reduce legal risks of complaints, FEB:16
Flu shots cut absenteeism, JUN:69
How preplacement exams help achieve staff goals, JUL:81
Meeting staff needs can help community, MAY:52
More regulations means more job security, APR:45
Non-immunized nurses spark flu outbreak, MAY:56
Sample preplacement questionnaire, JUL:82
Understaffing hurts infection control, MAY:55
Model Programs
Can hospitalists work at your hospital? OCT:113
Food service program at a glance, APR:42
Innovative way to increase flu shot rates, JUN:70
Sample hospitalist discharge form, OCT:112
Sample menu selection, APR:40
Simplify your charting process, JAN:9
The healing power of food, APR:39
Will our model of care be obsolete? JAN:6
Outcomes
10 ways music affects patients, MAR:29
ANA quality indicators, DEC:134
Antibiotic resistance on the rise, MAY:54
Create healing environment without music therapist, MAR:28
Emotions impact outcomes, JUL:78
Hartford Hospital's quality indicators, DEC:135
Live music comforts terminally ill, MAR:27
Patient education key to discharge, JUL:80
Patient/Family Focused Care
Children's program wins AHA award, JUN:65
Family-centered self-assessment, AUG:87
Hospital is world class in patient focused care, JAN:7
Hospitals need family input, AUG:90
Moms want to direct maternity care, MAY:49
Nine principles of patient focused care, JUL:75
Pediatrics is a good model for family centered care, AUG:85
PFC four years on: it works, JUL:73
PFC scores at one hospital, JUL:74
Resident training program teaches respect for family, NOV:123
Sample parent advisory council application, AUG:89
Suggested reading list on family-centered care, AUG:90
Patient Satisfaction
Don't shower unhappy patients with gifts, FEB:13
Empowered patients are more satisfied, AUG:88
Know benefits, pitfalls of satisfaction measures, FEB:19
Pre-op efficiency improves patient satisfaction, OCT:115
Reasons to implement a service recovery program, FEB:15
Women's centers target market, meet need, MAY:51
Service Changes
Bringing alternative care to hospitals, SEP:101
Further reading on alternative care, SEP:102
Ideas for new outpatient services, MAY:57
Staff and Training
AMA releases cultural competence guide, NOV:132
Changing roles, increased work affects provider, patient satisfaction, NOV:121
Cross-training adds flexibility, SEP:97
Cross-training helps provide care across continuum, SEP:100
Decision making power rejuvenates staff, JAN:4
Further reading on staff/quality link, DEC:136
Get something done during meetings, JAN:11
Happy staff is good business, JUN:61
Improving staff relationships, FEB:17
Levels of results orientation progress, JAN:5
Overcoming the aversion to change, SEP:99
Sample decision making matrix, JAN:2
Sample questions for employee survey, JUN:64
Searching for staff diversity, SEP:105
Self-directed teams replace bosses, JAN:10
Staffing levels affect quality of care, DEC:133
Teamwork turns around troubled unit, JAN:1
Training improves Alzheimer's care, SEP:105
Trauma centers should screen for alcoholism, OCT:114
What makes staff happy, JUN:63
Technology
Detect crises in outpatient settings, MAR:32
MRA is safer, cheaper, OCT:118
New digital imaging technology at Duke, APR:48
Physicians make use of technology, JUN:66
Web site offers database of national guidelines, MAR:33
Y2K
AHA survey shows not all are ready, JUN:67
FDA says check this equipment, AUG:91
OIG releases latest Y2K survey, DEC:141
Senate says health care readiness lagging, JUN:68
Y2K book for sale, JUN:67
Y2K reference resource, APR:48