Measures used in State of Managed Care
November 1, 2000 less than 1 minute read
Measures used in State of Managed Care Quality
Clinical measures:
• adolescent immunizations
• advising smokers to quit
• antidepressant medication management
• beta-blocker treatment after a heart attack
• breast cancer screening
• cervical cancer screening
• checkups after delivery
• chickenpox vaccine
• childhood immunizations
• cholesterol screening after a heart attack
• follow-up after hospitalization for mental illness
• prenatal care in the first trimester
• management of menopause
Nonclinical measures:
• rating of health plan
• getting needed care
• getting care quickly
• how well doctors communicate
• courteous and helpful office staff
• customer service
• claims processing
• rating of personal doctor or nurse
• rating of specialist
• rating of all health care
Source: National Committee for Quality Assurance, Washington, DC.
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