Measures used in State of Managed Care Quality

Clinical measures:

• adolescent immunizations

• advising smokers to quit

• antidepressant medication management

• beta-blocker treatment after a heart attack

• breast cancer screening

• cervical cancer screening

• checkups after delivery

• chickenpox vaccine

• childhood immunizations

• cholesterol screening after a heart attack

• follow-up after hospitalization for mental illness

• prenatal care in the first trimester

• management of menopause

Nonclinical measures:

• rating of health plan

• getting needed care

• getting care quickly

• how well doctors communicate

• courteous and helpful office staff

• customer service

• claims processing

• rating of personal doctor or nurse

• rating of specialist

• rating of all health care

Source: National Committee for Quality Assurance, Washington, DC.