Vendors provide survey tools
While some same-day surgery programs may have access to staff and resources to conduct a formal physician survey in-house, many managers may want to use outside research firms to handle the data collection and report generation. The following firms offer survey tools that can be used to measure physician satisfaction:
- Press, Ganey Associates
Offers a standard survey tool that can be customized to reflect the needs of your same-day surgery program. Pricing varies according to level of customization of the survey tool and reports. For more information, contact: Emily Ripperger, Press, Ganey Associates, 404 Columbia Place, South Bend, IN 46601. Telephone: (800) 232-8032 or (219) 232-8032. Fax: (219) 246-4924. E-mail: [email protected]. Web: www.pressganey.com.
- Parkside Associates
Offers a physician survey tool that can be customized. Price depends on the customization needs of the same-day surgery program, but for most same-day surgery programs, the cost should be less than $5,000, says Jerry Siebert, president of the organization. Contact: Parkside Associates, 205 W. Touhy Ave., Suite 204, Park Ridge, IL 60068. Telephone: (847) 698-9866. Fax: (847) 698-6875. Web: www.parksideassociates.com.
- OR Benchmarks
Offers a physician survey tool that measures surgeon satisfaction. Cost is $2,490 and includes distribution of the survey, data collection, and generation of reports. For information, contact: Judy Dahle, RN, MS, director, OR Benchmarks, P.O. Box 5303, Santa Fe, NM 87502-5303. Telephone: (877) 877-4031. Fax: (505) 982-7766. Web: www. orbenchmarks.com.
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