RIDGEVIEW HOME CARE SERVICES
Home Care Statement of Patient Responsibilities
The staff of Ridgeview Home Care Services strive to provide the best care possible to patients and their families. To assist us in that care, we have identified several areas of responsibility for patients and their families to enable the staff to effectively manage each individual's plan of care. Together, we can accomplish the goals for effective home care services.
All patients of in-home health care services, or their families, possess responsibilities. These include the responsibility to:
1. Remain under a doctor's care while receiving agency services.
2. Provide the agency with all requested insurance and financial information, and notification of additions or changes in insurance coverage. Sign the required consents and releases for insurance billing or have a designated authorized representative sign for the patient.
3. The patient and/or family is responsible for participating in the development of the plan of care and subsequent changes, including participation in your care by asking questions and expressing concerns.
4. The patient and/or family is responsible for assisting in the provision of a safe environment in which care can be given in so much as he/she is able. This includes a safe environment for the patient's care as well as RHCS staff during this provision of care.
5. The patient and/or family has the responsibility to notify the agency when scheduled visits cannot be kept.
6. The patient and/or family has the responsibility for supplying accurate and complete information regarding past illness, hospitalizations, medications, documentation of advance directives, and other matters relating to his/her health in so much as is possible.
7. The patient and/or family is responsible for his/her actions if the plan of care is not observed, including responsibility for any refusal of treatment.
8. The patient and/or family is responsible to make it known if instructions are not understood or cannot be followed.
9. Abide by agency policies that restrict duties our staff may perform.
10. Advise agency administration of any dissatisfaction or problems with your care.
It is the policy of Ridgeview Medical Center/Ridgeview Home Care Services to treat all patients without regard to race, color, national origin, handicap, or age. Non-discriminatory policy available upon request.
Source: Ridgeview Home Care Services, Waconia, MN.
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