Elements of 'Big 3' Quality Programs

JCAHO accreditation performance areas

1. Patient rights and organization ethics

2. Assessment of patients

3. Care of patients

4. Education of patients and families

5. Continuum of care to facilitate patient's access to appropriate care levels

6. Improving organization performance

7. Leadership

8. Management of the care environment for safety

9. Management of human resources

10. Management of information

11. Infection control

12. Governance

13. Management

14. Medical staff

15. Nursing

Baldrige 1998 health care criteria

1. Leadership

2. Strategic planning

3. Focus on patients, other customers, and markets

4. Information and analysis

5. Staff focus

6. Process management

7. Organizational performance results

ISO 9000 clauses

· Administration and control functions

1. Management responsibility

2. Quality system

3. Document and data control

4. Product identification and traceability

5. Control of inspection, measuring, test equipment

6. Inspection and test status

7. Control of non-conforming product

8. Control of quality records

· Implementation functions

9. Contract review

10. Design control

11. Purchasing

12. Control of customer-supplied product

13. Process control

14. Inspection and testing

15. Handling, storage, packaging, preservation, delivery

16. Servicing

· Support functions

17. Corrective and preventive action

18. Internal quality audits

19. Training

20. Statistical techniques