Don’t forget to check your telephone system
October 1, 1999 less than 1 minute read
Don’t forget to check your telephone system
Here’s a Y2K checklist
As in most enterprises, the telephone is your practice’s lifeline to patients, colleagues, suppliers, and the rest of the outside world. In turn, it should be a priority for ensuring Y2K compliance, along with related communication functions.
The first place to start will be to contact whoever is supplying your basic telephone equipment. If using a Private Branch Exchange (PBX) system, for instance, contact the vendor about its Y2K procedures and guarantees. Larger suppliers like Lucent Technologies, Nortel, and Mitel have prepared detailed Y2K information.
Then identify and contact the vendors responsible for the various communication functions that rely on your telephone, such as paging systems, voice mail, e-mail, Internet connections, computer telephony integration applications, automatic call distributors, interactive voice response systems, and networking hardware and software.
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