Critical Success Indicators

The Children’s Hospital in Denver includes the following on its list of critical success indicators:

1. Statistical measures
• On-campus inpatient days
• Outpatient equivalent days
• Total adjusted patient days (APD)

2. Operating results indicators
• Net operating revenue per APD
• Total expense per APD
• Operating margin per APD

3. Labor utilization indicators
• Paid hours per APD
• Total salary costs
• Overtime pay per APD

4. Other expenditure indicators
• Physicians and residents per APD
• Medical and Rx supply costs per APD
• Office supply costs per APD

5. Satisfaction indicators
• Patient/family satisfaction
• Physician satisfaction
• Employee turnover