Critical Success Indicators
May 1, 1999
Critical Success Indicators
The Children’s Hospital in Denver includes the following on its list of critical success indicators:
1. Statistical measures
• On-campus inpatient days
• Outpatient equivalent days
• Total adjusted patient days (APD)
2. Operating results indicators
• Net operating revenue per APD
• Total expense per APD
• Operating margin per APD
3. Labor utilization indicators
• Paid hours per APD
• Total salary costs
• Overtime pay per APD
4. Other expenditure indicators
• Physicians and residents per APD
• Medical and Rx supply costs per APD
• Office supply costs per APD
5. Satisfaction indicators
• Patient/family satisfaction
• Physician satisfaction
• Employee turnover
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