April 1, 1997
New survey measures satisfaction, health status
San Mateo, CA-based Iameter has released an automated patient satisfaction
and health status survey system called I-Vox. With I-Vox, patients complete
a brief general health survey upon admission with the understanding that
they will also receive an automated telephone call for follow-up after
discharge. At home, patients respond to the I-Vox survey by using the push
buttons of their telephones. Responses can be integrated with standard
clinical and financial information.