Stats give clear picture of telehealth use
The 117-page report on the Philips National Study on the Future of Technology and Telehealth in Home Care includes a wide range of information on different technologies used by the almost 1,000 home health agencies that participated in the survey, but the greatest amount of information focuses upon telehealth.
Some of the key findings include:
- 83.9% of agencies stated that fewer than one in 10 patients refused the system. Nearly two-thirds reported that fewer than one in 20 refused.
- 71.3% of agencies responded that telehealth services improved patient satisfaction. No agency reported that it reduced patient satisfaction.
- 97% of agencies answered that they had criteria for which patients should use telehealth services.
- 49.7% of agencies reported that the use of telehealth services were offered reduced the number of visits per patient.
- 45.2% of agencies for which telehealth services led to an increase in referrals.
- 88.6% of agencies reported that telehealth services led to an increase in quality outcomes.
- 76.6% of agencies stated that telehealth services led to a reduction in unplanned hospitalizations.
- 42.8% of agencies stated that telehealth services led to a reduction in cost. Another 48.2% reported it had no impact.
- 89.1% of agencies reported that given everything they know today, they would still have started their telehealth service.
- 41.3% of agencies stated they use specific strategies to educate and obtain manager and supervisory buy-in.
- 57.2% of agencies stated they used specific strategies to educate and get clinical staff buy-in.
- 66.7% of agencies used a "nurse champion" to help get clinical staff buy-in.
- 56.9% of agencies reported that their nurses were very receptive to having a telehealth service after one year as compared to 36.6% at the beginning of the program.
- 63.3% of agencies reported using specific strategies to get physician buy-in to the services.
- 35.7% of agencies lease rather than purchase their system.
- 90%+ agencies list the same three specific core components as part of their telehealth system (blood pressure, pulse oximetry, scales).
- 16.2% agencies plan on replacing or upgrading their telehealth systems in the next 12 months.
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