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Talk about surgical safety and people will automatically think of issues like objects left in a patient after closing or operating on the wrong site. Surgical-site infections are a hot topic. But surgical scheduling? Put that in the PubMed search engine and not much comes up. Add the term "patient safety" and you get a single, lonely article.
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There has been an intense focus on reducing unplanned readmissions in hospitals. Payers are refusing to pay for them, and increasingly the public believes that they are a determinant of the level of quality of care a particular facility provides to patients. But a study in the June issue of Health Affairs1 indicates that looking at this single data point doesn't tell the whole quality story.
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Checklists are often touted as the potential cure for the ill that is patient harm. If it works for the aerospace industry, why can't it work for healthcare? Indeed, there is ample evidence that some checklists can make a big difference in patient safety.
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As a safety net hospital, Parkland Health & Hospital System in Dallas always has served the uninsured, and patient access employees have helped countless individuals to qualify for Medicaid, disability, grants, crime victims, or the hospitals charity program. Recently, however, they have worked with many patients who have never sought any type of assistance before.
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Too much time spent waiting and too many phone calls were the two things that patients complained about most often regarding registration at Porter Adventist Hospital in Denver.
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As specifics about the health insurance exchanges continue to come out, opponents continue to scrutinize and criticize regulations.
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Electronic health records (EHRs) have gotten increased support from federal policy and private enterprise over the past few years, according to the National Association of Healthcare Access Management (NAHAM).
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A new study conducted by the Ponemon Institute and reported by USA Todays CyberTruth finds that hospitals are absorbing an estimated $8.3 billion annually due to outdated technology.
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There is nowhere to go when you are in patient access. This is the number one complaint that Jennifer White, director of patient access at Cottage Hospital in Woodsville NH, hears from her registrars.
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Inaccurate demographic information at registration occurs for many reasons, but is the mistake fixed before the claim goes out the door? Or is it discovered months later, when the claim has been denied and the patient has received a bill?
