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Health care organizations that are operating a call center or centralized scheduling department without the appropriate technology as a foundation might as well put blindfolds on their managers, suggests Judith Brown, president of Brown Healthcare Consulting in Chicago.
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Customer service training is a crucial -- but sometimes forgotten -- piece of the training needed to prepare call center employees for the demands of the job, says Judith Brown, president of Chicago-based Brown Healthcare Consulting.
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Virginia has enacted a new law that will allow mature teenagers, their physicians, and parents to more freely consider alternative even risky and controversial therapies and reject traditional treatment without fear that doing so will trigger neglect and abuse charges.
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Hospice leaders know very well who are their high, middle, and low performers, but they may not take the time to identify employees this way or deal with the conflicts posed by the low performers, and this can lead to systemic and long-term problems in the organization.
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A project to assess the impact on community health centers of recent Deficit Reduction Act changes that require Medicaid applicants and recipients to document their citizenship, legal U.S. residence, and personal identity has found significant adverse effects in terms of coverage disruptions and loss of Medicaid income.
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To protect health care workers during a pandemic, you'll need more than a stockpile of N95s and a fit-testing protocol. You'll need well-trained health care workers who understand how and when to use the respirators.
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It's hard to imagine a scenario of greater emotion, conflic, and potential risk than when a mental health worker visits the home of a mentally unstable person to evaluate them for involuntary psychiatric commitment.
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With an ever-expanding range of hazardous drugs, hospitals must identify employees at risk and conduct medical surveillance at least annually, according to the National Institute for Occupational Safety and Health (NIOSH).
