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Two Big Obstacles to Success With Walk-Ins
Walk-in volumes are surging, especially in primary care, pediatrics, and for any services that people can shop around for.
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Outpatient Clinics Seeing Many More Walk-In Patients
At one Florida facility, patients came to outpatient clinics asking to see a clinician right away, but no one was available immediately. Registrars were put in the position of asking these patients to wait without knowing their needs.
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Patient Access Fine-Tunes Price Estimate Process
How registrars can provide tailored treatment cost estimates to each patient.
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When Patients Are Identified Multiple Times for Their Own Safety
In clinical areas, asking redundant questions can prevent patient safety disasters.
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‘I Already Answered That Question’: A Valid Complaint About Repeating Information
How to change the preregistration process to stop redundant questions.
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Authorization Process Slower Than Ever: Some Payers Take 2 Weeks to Give Answer
Anyone who finds out he or she needs a diagnostic test urgently already has a lot on their mind. The last thing they are probably thinking about is how long it will take for their insurance plan to decide if it is even going to cover the test.
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Patient Watches Solve Safety Issue With Better Use of Resources
Hospitals often struggle with the need to provide close watch over a potentially dangerous patient without relying on skilled nurses or security officers who are needed elsewhere. Some hospitals are finding that a “patient watch” program is the right solution.
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Specialty Pharmacy Can Improve Quality, Increase Revenue
Hospitals are finding that specialty outpatient pharmacies can improve quality of care and patient safety and bring in additional revenue. The process can require significant resources, but the benefits may include a greater return on value-based contracts.
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DOJ Offers Guidance on Compliance Programs
Healthcare professionals involved in compliance programs have new guidance from the Criminal Division of the Department of Justice, which recently issued a document that tells white-collar prosecutors how to evaluate compliance programs.
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Many Hospitals Not Complying With Leapfrog Never Events Policy
One-quarter of American hospitals do not meet The Leapfrog Group’s standard for addressing never events, according to a recent report.