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Several perennial worries of risk managers are under consideration by the Joint Commission on Accreditation of Healthcare Organizations as new National Patient Safety Goals for 2005, and experts in two of the hottest topics harm from patient falls and the risk of surgical fires say you should assess your efforts in these areas now.
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Here are the proposed 2005 National Patient Safety Goals for hospitals. The goals differ somewhat from one health care setting to another.
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Expectations are key to having a good working relationship with legal counsel, says Pamela L. Popp, MA, JD, FASHRM, CPHRM, vice president for health care practice with McQueary Henry in Dallas, which provides insurance products and risk management services.
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Continuing the effort to eliminate what it calls an entirely preventable class of error, the Joint Commission has updated its frequently asked questions on how to avoid performing a procedure on the wrong body part, wrong person, or the wrong procedure on the right patient.
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This case highlights a breakdown in procedure in caring for a woman injured in an automobile accident.
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People who are publicly insured need more advocacy than other populations, and the problems they face negotiating the health care system can be compounded when they dont understand the language, points out Pamela Persichilli, RNC, director of clinical operations for Horizon NJ Health, a Trenton, NJ-based managed care organization for the publicly insured.
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Nearly half of all American adults 90 million people have difficulty understanding and using health information, and there is a higher rate of hospitalization and use of emergency services among patients with such limited health literacy, states a report released April 8 by the Institute of Medicine (IOM).
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As employers contract with multiple vendors to get best-in-class health care services, an employee may have a medical plan managed by a managed care organization, disease management programs handled by a number of specialty vendors, and a pharmacy plan managed by another company. Thats one of the reasons why CIGNA HealthCare began its Health Advisor Program in January as a way to assist employees and their families in navigating the health care system.
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Its not unusual for a care manager in Horizon NJ, Healths Care Coordination Unit (CCU) to get a thank-you note or a telephone call from a member or their relative enrolled in the managed care organizations program for publicly insured members with special needs.
