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  • The Quality-Cost Connection: Manage organizational fear to improve safety

    Patient safety experts advocate elimination of fear in the workplace so staff members can more effectively identify and resolve safety concerns. The elimination of fear is necessary to create an environment of trust and cooperation, essential ingredients of initiating and sustaining patient safety improvements.
  • How to create and monitor your measures of success

    Unless your organization is lucky enough to be found 100% compliant after your next survey by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) or after completing the periodic performance review, youll have to address noncompliant areas for which you must set measures of success (MOS) and then gather data to evaluate improvement.
  • Bill would increase CMS’ authority over JCAHO

    This is the second in a two-part series on the recent General Accounting Office report on the Joint Commission on Accreditation of Healthcare Organizations. Last month, we covered the reports controversial findings and the Joint Commissions response. This month, we cover new legislation that could affect your future surveys.
  • Studies show wellness cuts disability costs

    It has been a long, hard struggle for wellness proponents to prove the ultimate value of health promotion programming in terms of employee health and well-being. As the 90s unfolded, more evidence came forward demonstrating that wellness did, in fact, contribute to a reduction in health insurance costs/claims, helping to move wellness into the need to have category for a growing number of companies.
  • Cultural competency program improves services

    An innovative cultural competency program has helped Molina Healthcare serve a highly diverse membership covered under Medicaid and other government-sponsored health care programs.
  • Three-pronged approach improves care for Medicaid members

    Keystone Mercy Health Plan, Pennsylvanias largest Medicaid managed care plan, takes a proactive approach to preventing and managing illnesses, injuries, and utilization among its 285,000 members by providing targeted case management and outreach to members with chronic conditions.
  • Advance planning eases care for aging 

    Planning is something Americans do on a regular basis. They plan their vacations. They plan for the birth of a new baby. They plan for retirement. And they even plan for death. Yet few plan for the aging process.
  • CIGNA study supports integrated benefits

    A new study by Philadelphia-based CIGNA confirms what a number of health care professionals have been asserting: the integration of disability and health care programs can help return disabled employees to work more quickly, or even prevent absences, and also can lower total benefit costs.
  • Care Calls helps members manage chronic diseases

    Using a combination of telephone calls from certified case managers, written materials, self-monitoring tools, and reminder messages to physicians, Univera Healthcare is helping members learn to monitor their chronic diseases.
  • Patient Satisfaction Planner - Evidence-based design could help quality of care

    You may not be an architect, but it might be time for you to start paying a little more attention to the way your hospital is designed especially if youre about to have a new facility built or youre embarking on a substantial renovation.