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Remember that the case manager-physician relationship is like a marriage and you have to keep working at it to make it a good one, says Steve Blau, MBA, MSW, LCSW-C, director of case management for Good Samaritan Hospital in Baltimore.
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Working for 10 years as emergency department nursing manager at St. Mary's Hospital in Tucson, AZ, Cassandra Pundt, RN, CEN, recalls she was constantly struck by the "tremendous need" for a patient advocate specifically dedicated to the ED.
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A clinical documentation review program at Jupiter (FL) Medical Center increased Medicare reimbursement by $278,000 the first year for the 156-bed community hospital.
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At New York Hospital Queens, a series of multidisciplinary, hospitalwide initiatives helped the hospital cut its length of stay by almost a day, despite an increase in the number of patients.
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Faced with almost 50% of its patient population receiving Medicare benefits, Berkshire Medical Center in Pittsfield, MA, took a proactive approach to comply with the revised Medicare regulation requiring hospitals to give patients the Important Notice from Medicare, informing them of their right to appeal their discharge.
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Self-pay emergency department patients who have no primary care provider are being referred to a nearby primary care and specialty center under a program in place at St. Mary's Hospital in Tucson, AZ, part of the Carondelet Health Network.
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One unintended consequence of the nations health care safety net which includes public hospitals, community health centers, local clinics, and some primary care physicians is that it is crowding out, or replacing, other insurance options for unmarried childless adults, according to new data from a research associate professor at the Institute for Policy Research at Northwestern University in Evanston, IL.
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The access career ladder at Carolinas HealthCare System in Charlotte, NC, grew out of two realizations, says the assistant vice president for patient registration: Access employees who dont have the desire or aptitude to be a supervisor or manager need a way to experience career growth, and the opportunity for such advancement is a good way to promote employee retention.
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Recruiting and hiring staff for a customer call center is a process rife with challenges, ranging from a shrinking candidate pool to the structured nature of the job, cautions a partner in Banks & Dean, an international professional services firm based in Toronto.
