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At Anaheim Memorial Medical Center, a 224-bed acute care hospital in Orange County, CA, surveyors from The Joint Commission were so impressed with the handoff communication process for perioperative services, they asked for a sample of the hospital's tool.
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Rude remarks, intimidated staff, unresolved conflicts between leaders, and abusive behavior your organization will need to have effective processes in place to address all of these scenarios.
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With data collection requirements continuing to increase, you'll need to be sure that internally identified priorities aren't falling by the wayside.
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If a nurse failed to respond to a patient's call light in a timely manner with no harm resulting, would you consider this a "medical error?" Probably not, but the patient might.
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Many top hospital decision makers still fail to recognize that case management is a core function of patient care, not an optional service that needs to prove return on investment, says Karen Zander, RN, MS, CMAC, FAAN, principal and co-owner of the Center for Case Management in South Natick, MA.
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After the Agency for Healthcare Research and Quality (AHRQ)'s Hospital Survey on Patient Safety Culture was completed by staff at Our Lady of the Way Hospital in Martin, KY, results revealed that improvements were needed for communication during handoffs.
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Disaster preparedness has been a priority for most hospitals for years, including readiness for the possibility of internal disasters such as hurricanes and terrorism. Sumter Regional Hospital recently was put to the test when their hospital was hit by a tornado which struck Americus, GA, after 9 p.m. March 1.
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Until a hospital's executive administrators truly acknowledge that case management is part of the cost of doing business, it's likely that those charged with performing that task will continue to struggle with daunting workloads and inadequate staffing, says Karen Zander, RN, MS, CMAC, FAAN, principal and co-owner of the Center for Case Management in South Natick, MA.
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Root cause analysis (RCA) is a technique used during an incident investigation to find the fundamental system deficiencies that caused the event.
