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There appears to be an endless search for the ideal measurement instruments and techniques for evaluating patient satisfaction. Researchers and practitioners now have more than a decade of know-how in determining whether a patient is satisfied with his or her health care experience.
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Surgical infection prevention (SIP) performance measure sets are now available on the Joint Commissions Quality Check web site (www.qualitycheck.org). The evidence-based measures assess the overall use of antibiotics for surgical infection prevention.
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If you were frustrated by a lack of compliance with core measure requirements by medical staff members, would your hospital's CEO get involved? In general, do you feel you are getting more respect from clinical staff?
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Does your organization's peer review committee have any ulterior motives? Are any of the members in competition with physician colleagues who are being investigated? Or are there financial incentives of some sort that could interfere with the objectivity of the committee?
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A new program at Doctors Hospital in Coral Gables, FL, helps move patients seamlessly from one department or unit to another, helping address the challenging issue of handoffs.
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New York-Presbyterian Hospital recently received top honors in two categories at the Global Six Sigma Summit & Industry Awards "Best Achievement of Six Sigma in Healthcare" (sponsored by CIGNA Corporation), and the Platinum Award for "The Most Outstanding Organizational Achievement through Six Sigma."
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A recent Institute of Medicine (IOM) report recommends that Medicare gradually replace its current fee-for-service payment system with a new pay-for-performance system for its 42 million beneficiaries.
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When Joint Commission surveyors walked into Sacred Heart Hospital in Allentown, PA, the hospital's "backup" system went into effect. For everyone not present, a backup person went into action who knew where all the relevant documents were.
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Case management is a collaborative process at Edward Hospital in Naperville, IL, with advanced practice nurses leading a team that includes utilization managers, social workers, and staff nurses.
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As of 2005, only between 5% to 10% of hospitals are currently using electronic health records (EHR), according to a new study. The researchers urge greater attention to EHR adoption by safety-net providers and others who care for underserved populations.
