-
There are many techniques used in a health care organization to gather information about performance. One of the most commonly used instruments is the opinion survey.
-
In the third quarter of 2001, the ED at Methodist Medical Center of Illinois, Peoria, ranked in the 17th percentile in patient satisfaction surveys by Press Ganey Associates in South Bend, IN. By the end of 2003, that number had risen incredibly to the 95th percentile.
-
Project Dulce, a diabetes care management program housed at Whittier Institute for Diabetes in La Jolla, CA, has successfully addressed not only the difficult challenge of helping patients manage their diabetes, but also another issue of growing concern to quality managers: improving outcomes among minority populations.
-
Anyone who works in retail knows that customer satisfaction is the key to repeat business, leading to a more successful financial future.
-
Information management, communication, quality improvement, and staffing. These were four key areas of focus during a recent unannounced JCAHO survey at Harbor Hospital in Baltimore. "Surveyors noted our hospital's readiness and longevity and experience of staff.
-
An intensive care unit nurse recorded a patients daily dose of an antipsychotic agent as 25 mg a day, but the actual dose was one-half a 25 mg tablet. As a result, the patient received a double dosage within 12 hours and became lethargic and confused, resulting in an additional day of hospitalization for observation.
-
Worker fatigue can adversely impact every aspect of health care performance. High levels of fatigue cause reduced productivity and an increased risk of adverse events. Fatigued caregivers may not think clearly, which is vital to making patient care decisions.
-
If a Joint Commission surveyor asked a physician at your organization about patient safety initiatives or recently performed root cause analyses, would the surveyor get a detailed, enthusiastic response or a blank look?
-
There is a big difference between implementing computerized physician order entry (CPOE) and doing so with clinical decision support systems in place, emphasizes Margaret Quinn, MD, chief medical information officer at Neptune, NJ-based Meridian Health.
-
At Seattle-based Swedish Medical Center, stroke outcomes improved dramatically as a result of a comprehensive program that deploys a coordinated team to assure comprehensive, timely, and efficient acute stroke care.
