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  • Patients can text EDs for wait times

    EDs at a number of Hospital Corporation of America (HCA) hospitals in the Southeast are using "new media" to inform patients of their average wait times over the past several hours. These times have been posted on hospital web sites, digital billboards, and most recently, via text messaging.
  • Zero tolerance culture can prevent ED violence

    [Editor's note: This article is the first in a two-part series on preventing violence. In this story we examine the keys to a zero tolerance policy. In next month's issue, we will discuss key recommendations from the Occupational Safety and Health Administration and the importance of communicating effectively with patients and their families.]
  • ED Management June 2010 Issue in PDF

  • Assistive technology can benefit clients in multiple situations

    Assistive technology can make life better for everyone and help people live independently in a safe environment, whether they have a catastrophic illness or injury or are elderly with cognitive and/or vision issues, says Hunter Ramseur, MEd, LPC, CDMS, ATP, principal of Atlanta-based Assistive Technology Consulting LLC.
  • Reform offers challenges for CMs

    Once the details are ironed out, health care reform will offer great opportunities for case managers in a variety of settings, says Margaret Leonard, MS, RN-B, C, FNP, senior vice president for clinical services at Hudson Health Plan and outgoing president of the Case Management Society of America (CMSA).
  • Care coordination for Medicaid high-users

    Medicaid recipients who are "frequent fliers" are getting help with their medical, behavioral health, and psychosocial needs through a pilot project developed by Hudson Health Plan and the New York State Department of Health.
  • Workers' comp: Getting the devil out of the details

    Trying to determine exactly what drives your biggest workers' compensation costs? The devil is in the details.
  • Use team approach to ID workers' comp costs

    Consider yourself a member of the "workers' compensation team" as a strategy to reduce costs, says Mary (Penny) B. Nicholls, RN, CCM, COHN-S, a disability consultant with Alabama Power Company in Birmingham and a member of the advisory board for the Deep South Center for Occupational Health & Safety at the University of Alabama at Birmingham.
  • Rewarding workers for lack of injuries is risky

    Have you learned that back injuries are the top cost drivers in workers' compensation cases at your workplace? Imagine the impact of giving incentives to various departments if zero injuries are reported within a certain time period. Or then again, maybe not.
  • Is wellness data too dismal to share? Don't be so sure

    Imagine showing higher-ups statistics indicating that thousands of dollars were spent on a weight loss program you implemented recently, but unfortunately, none of the participants actually lost any pounds. Or would you be eager to spread the news that only two employees attended a diabetes lunch-and-learn?