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"How hard can it be to get the right address and phone number?" is a question you might hear too often. In reality, of course, it's not as simple as it sounds.
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If a patient requests financial assistance at University of Mississippi Medical Center in Jackson, he or she can expect to be asked for some very specific information about finances more specific than that previously requested. This makes it harder for patients to "game the system."
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Even though the number of self-pay and underinsured patients continues to grow at Northwest Community Hospital in Arlington Heights, IL, the patient access department set a goal of increasing emergency department (ED) collections by 50%.
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WakeMed Health & Hospitals in Raleigh, NC, has a long history of caring for all who seek service regardless of the ability to pay, and is currently facing a marked increase in uninsured patients.
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The mission of eight onsite Medicaid case managers at WakeMed Health & Hospitals in Raleigh, NC, is to "focus only on patients who have been patients at WakeMed," says Heidi McAfee, director of patient access/case management.
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As payer requirements become more numerous and stringent, any type of error can result in a needless claims denial.
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Obtaining accurate, detailed information about a patient's insurance coverage is the goal of any registrar, regardless of the patient's point of entry. Clearly, though, emergency department (ED) patients pose some unique challenges.
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Michigan appeals court allows use of hospital's internal policies and ACEP's Clinical Chest Pain policy as evidence against hospital and urgent care physician in malpractice case.
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A 25-year-old male patient is brought to an ED because of suicidal statements made to his ex-wife. The patient arrives via police escort and is placed in a room. The ED nurse assesses the patient, who denies suicidal ideation or intent. Although the man admits to drinking alcohol, he does not appear to be overtly intoxicated and is coherent. The ED is extremely busy, and the physician assistant (PA) picks up the chart.
