Hospital Management
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Seven innovative methods for hiring in a tight market
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Syntellect IVR system cuts down on call volume
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Access management software of the future: Enterprise scheduling
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New scheduler makes bottlenecks disappear
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Meeting the challenge of new coding requirement
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Predictive dialers save time, boost morale
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Senior-level conference tackles managed care
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Reform proposal stresses 'coordinated care'
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Here's how to move patients toward health
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Gentle probing offers cultural insights