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The patient access department has been the facilitator of discharge calls to emergency department (ED) patients for several years, and customer service has improved dramatically as a result, reports Cynthia Norman-Bey, director of patient access services and the Private Branch Exchange Call Center at Glendale (CA) Adventist Medical Center.
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Smartphones, laptops, and tablets are everywhere. The convenience of mobile devices has made healthcare documentation, follow up, and communication simpler and faster.
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The key to avoiding emergency department boarding is to move patients through the continuum as quickly and safely as possible.
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If your hospital moves discharged patients out of their room before they have transportation home or admits patients to the nursing station while they wait for a room, its time to rethink the idea, some experts say.
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Last month, we reviewed the fundamentals to patient flow concepts and theories.
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Keeping admitted patients on stretchers in hallways because there are no inpatient beds available is an increasing problem as emergency departments experience an increase in patients and hospitals downsize their bed capacity.
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When patients who are over age 65 come into the emergency department at St. Mary Mercy Livonia Hospital in Livonia, MI, they are triaged to a 14-bed dedicated senior emergency department unit designed to meet the special needs of the senior population.
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The first time Winthrop University Hospital in Mineola, NY, experienced a mobile review from National Government Services, New Yorks Medicare Administrative Contractor (MAC), the panel of three nurses reviewed 20 cases on site and denied claims for all 20 cases.
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2014 IPPS final rule emphasizes documentation, physician orders.
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