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The Joint Commission on Accreditation of Healthcare Organizations has issued Standing Together: An Emergency Planning Guide for Americas Communities, a step-by-step guide for small, rural, and suburban communities to prepare for and successfully respond to major local and regional emergencies.
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While Providence Health System has used such methods as measuring length of stay (LOS) and focusing on discharge by 11 to improve patient throughput, a recent Institute for Healthcare Improvement (IHI) call around offered some new food for thought on the subject, notes Kathy Campbell, black belt project manager for health services integration.
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Delegating nonprofessional functions to a clerical staff can help improve your productivity as a case manager and give your licensed clinical staff more time to spend with patients, according to some case management experts.
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At St. Vincents Medical Center in Jacksonville, FL, three different staff positions handle duties that traditionally have been performed by case managers and social workers.
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Spartanburg (SC) Regional Healthcare System has just started using health management extenders bachelors-prepared staff who work side-by-side with the hospitals health management specialists. The hospital also hires people with an associate degree and at least three years experience in health care.
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At the University of Wisconsin Hospital and Clinics, the case management support team is in an off-site Resource Center.
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Providence Health System is pulling out all the stops as it focuses this year and next on improving patient throughput at its three Portland, OR-area hospitals, says Kathy Campbell, black belt project manager for health services integration.
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Under the banner of a comprehensive initiative called Operational Excellence, employees at Portland, OR-based Providence Health System are working to help their organization meet its strategic goals, says Nancy Roberts, regional director for integrated performance and Six Sigma champion.
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Salaries for case management are increasing, but the vast majority of case managers are working far more than the traditional 40-hour week and in many cases are being asked to be more than ever before, according to respondents to the 2005 Hospital Case Management Salary Survey.
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As patient advocates, case managers can play an important role in preventing errors or addressing any event or delay in care that could result in serious complications for the patient, says Hussein Tahan, DNSc, RN, CNA, commissioner for the Commission on Case Manager Certification and immediate past chair for the Commission on Case Manager Certification.
