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By law, how far can you go in screening employees or altering leave policies during pandemic? The Americans with Disabilities Act (ADA), privacy and state leave laws still apply, limiting what employers can do, advises Nina Massen, JD, senior associate with the disability, leave and health management practice group of Jackson Lewis LLP in White Plains, NY.
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During a meeting with an employee about a worker's compensation issue, you encourage him to take advantage of a discounted YMCA membership.
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If you assume that your workforce has better than average health statistics due to programs for nutrition, fitness and smoking cessation, you may be sadly mistaken. On the other hand, you may have far fewer obese employees than the national average.
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You spent all your resources and time encouraging employees to make healthy lifestyle choices. Then, he or she is offered free donuts at every meeting and candy baskets during the day.
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What would you say are the two strongest drivers of lost productivity due to a health-related problem at your workplace? According to Lisa Jing, program manager of integrated health at San Jose, CA-based Cisco Systems, these are depression and anxiety.
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When this pandemic influenza season eases and there is time to ponder lessons learned, here's one question on the top of the list: Why did some corporations, such as Goldman Sachs and Citigroup, obtain vaccine before hospitals?
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Imagine one person complaining nonstop about everything from rude patients to out-of-ink pens. Over time, that individual can manage to undo hours of hard work and morale-boosting initiatives, and send your customer service crumbling.
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It's unlikely that many patient access professionals are seeing huge raises these days. "With the economy as it's been, I would imagine increases are minimal and folks are scrambling to hold on to their jobs," says Peter Kraus, CHAM, CPAR, a business analyst with patient financial services at Emory University Hospital in Atlanta.
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Heidi Dunbar, manager of admitting/emergency department coordinator at Seattle Children's Hospital, says that although it's often very hard to find time for them, monthly staff meetings are always worth the time they take. "About 90% of staff come to meetings, which means they are getting something out of them," she says. "We have a very open environment, and people always have interesting things to say that you would never imagine."
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More than ever, patient access staff are coping with angry and frustrated patients.
