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A community-based program that provides face-to-face care management for people with chronic disease has resulted in decreased health care costs, fewer missed days at work, and improved quality of life for program participants.
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Health literacy, according to the Institute of Medicine, is "the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions" and research has shown that patients are not all created equal.
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There are many resources that help health care institutions develop strategies for teaching people how to appropriately access health care and use it to their best interest. Following is a description of two sites:
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An asthma management program that includes telephonic case management, home visits, and physician incentives has saved money and earned accolades for Priority Health, a health plan company based in Grand Rapids, MI.
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To determine what barriers prevent patients with low health literacy from navigating a health care system, it's important for organizations to do an inventory.
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Education about skin cancer is still needed, says Linda K. Franks, MD, FAAD, director of Gramercy Park Dermatology in New York City, though it is common to see adults on vacation making little effort to avoid the known risks for skin cancer, which is exposure to ultraviolet radiation.
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"There are about 19 million new cases of sexually transmitted infectious diseases each year in the United States, and they don't just happen to people who are promiscuous or reckless. They can and do happen to anyone.
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Faced with a complex, difficult-to-negotiate health care system, multiple providers, and myriad treatment options, many health care consumers are looking for somewhere to turn, and that means opportunities for case managers, says Catherine M. Mullahy, RN, BS, CRRN, CCM.
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Working from her Chicago home, Susan Moore, RN, NP, uses her expertise gained from years as an oncology nurse practitioner to help cancer patients and their family members explore treatment options, advocate for them through the continuum of cancer care, and support them whenever they have a question or a concern.
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It's not unusual for Medicaid recipients to walk into one of WellPoint's community resource centers and ask for help in getting an appointment with a provider, arranging transportation or child care for a medical appointment, or to find out information about a chronic condition.
