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When you have patients who are joined at the hip with their smartphones or electronic tablets, it doesnt make any sense to use any other technology to engage them and communicate with them.
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Use technology carefully and keep personal connections.
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If youre not using technology in your case management practice, youre doing yourself, your organization, and your patients a disservice, experts say.
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As the concept of the patient-centered medical home grows in popularity, opportunities are opening up for case managers to work with patients on the primary care level to augment the care provided by physicians and spend the time necessary to help them learn about their disease and follow their treatment plan.
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As the Centers for Medicare & Medicaid Services (CMS) make yet another change in the regulations regarding "observation status, the confusion continues over when a patient qualifies or doesn't qualify for this type of care, and what is at stake in these decisions for patients and providers.
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As part of its efforts to reduce admissions and emergency department visits, Capital District Physician Health Plan (CDPHP) has embedded case managers in 15 primary care practices and is conducting a pilot project that embeds a case manager in a local hospital.
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It is entirely understandable for emergency providers to question any new task or responsibility handed down by regulators or administrators. Busy providers are already stressed with burgeoning patient volumes and all the pressures associated with handling acute care crises.
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As a case manager, your job isnt done just because you told a patient something. Your job is done when the other person understands it, says Helen Osborne, MEd, OTR/L, president of Health Literacy Consulting, a Natick, MA-based firm.
