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Addressing the problem of diagnostic errors
At the beginning of March, Mark Graber MD, got a call from The Joint Commission informing him that he was one of the winners of the John M. Eisenberg awards for patient safety and quality. This individual achievement was given to Graber because of his extensive work in the field of recognizing, measuring, and finding ways to minimize diagnostic errors in healthcare. It is a topic that hasn’t gotten a lot of press up until now, but which Graber told Hospital Peer Review.
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CMS quality measures report finds improvement
The annual National Impact Assessment of the Centers for Medicare & Medicaid Services (CMS) Quality Measures Report shows a largely positive picture of the healthcare industry and its uptake of quality measures. It’s not surprising: Every report that has come out has shown good, sometimes great results for various metrics. Some have more direct impact on patients than others.
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Healthcare Access Personnel Week offers opportunity to celebrate with your staff
National Healthcare Access Personnel Week is scheduled for April 5-11, 2015, and is a weeklong celebration of people in the patient access profession. NAHAM offers resources. -
Department made these changes to stop ‘no auths’
Patient access services at Memphis-based Methodist LeBonheur Healthcare made changes to the department to prevent clinically related denials. -
Team up with providers on pre-cert requirements that are ‘much more aggressive’ — It’s a necessity!
Patient access staffs are challenged to work much more closely with providers’ offices to provide payers with required clinical information and to avoid denied claims. -
‘High patient dissatisfaction’ until wait times in registration were cut from 20 minutes to 8
Patient access leaders at Sutter Health often fielded complaints from patients about registration wait times. A new pre-registration process cut average registration wait times of 20 minutes to less than eight minutes. -
These registrars’ customer service is excellent — in clinical areas
Patient satisfaction has become a top priority for patient access, and not just in registration areas.
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Write-offs due to patient access mistakes cut in half — More than $100,000 saved
Write-offs resulting from errors made by patient access were cut in half at Saint Louis (MO) University Hospital. -
Are patient access staff accountable? Be sure that they are with KPIs
Lack of accountability is a primary concern for patient access departments lacking good key performance indicators. Many patient access leaders use HFMA’s MAP Patient Access Keys to track revenue cycle performance. -
NAHAM president urges strategies for AccessKeys
Many patient access leaders are happy to have AccessKeys, which are key performance indicators from the National Association of Healthcare Access Management (NAHAM), reports Yvonne Chase, MBA, CHAM, manager of revenue cycle at Mayo Clinic’s Phoenix and Jacksonville, FL, sites. However, they aren’t confident in how to use this new tool.